CloudOn — operated by Gold Lavender Co., Ltd.
Effective Date: February 25, 2026
Last Updated: February 25, 2026
Welcome to CloudOn ("we," "us," or "our"). CloudOn is a service operated by Gold Lavender Co., Ltd., a company incorporated in Japan. We provide eSIM data services accessible through our websites (cloudon.app and cloudon.jp) and our mobile applications on Android and iOS (collectively, the "Services").
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to it.
By using our Services, you agree to the collection and use of information in accordance with this policy.
We use cookies, pixels, and similar technologies on our websites and app. These may collect:
Please refer to Section 8 (Cookies & Tracking) for more details.
We use the information we collect for the following purposes:
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:
We do not sell your personal information. We may share your information with the following categories of third parties:
We share billing information with Stripe, PayPal, Apple Pay, and Google Pay to process transactions securely. These processors operate under their own privacy policies and security standards.
To activate and deliver eSIM services, we share necessary technical identifiers (such as EID/ICCID) with telecommunications network operators and connectivity partners. These partners receive only the minimum data required to provision your eSIM.
These partners may set cookies or use device identifiers. You can manage your preferences as described in Section 8.
We use trusted third-party cloud and software providers to operate our infrastructure. These providers process data only on our behalf and under strict data processing agreements.
We may disclose your information when required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of CloudOn, our users, or the public.
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Services if such a change occurs.
Gold Lavender Co., Ltd. is based in Japan. Japan has been recognized by the European Commission as providing an adequate level of data protection.
Your data may also be processed by our third-party partners (such as Google, Meta, and Stripe) in countries outside Japan. Where such transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions to protect your data.
We retain your personal information for as long as necessary to provide the Services and comply with our legal obligations:
| Type | Purpose |
|---|---|
| Essential | Required for the website and app to function (login sessions, cart, etc.) |
| Analytics | Understand how users interact with our Services (Google Analytics, Firebase) |
| Advertising | Measure ad performance and retargeting (Meta Pixel) |
| Preferences | Remember your language, region, and display preferences |
Note that disabling certain cookies may affect the functionality of our Services.
Depending on where you are located, you may have the following rights:
In addition to the above:
Under Japan's APPI, you have the right to request disclosure, correction, addition, deletion, or suspension of use of your personal information held by us.
California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact us as described in Section 12.
To exercise any of your rights, please contact us at hello@cloudon.app. We will respond within the timeframes required by applicable law (generally 30 days).
Our Services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child without appropriate parental consent, we will promptly delete that data. If you believe a child has provided us with their data, please contact us at hello@cloudon.app.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Gold Lavender Co., Ltd.
Operating as: CloudOn
Email: hello@cloudon.app
Website: https://cloudon.app | https://cloudon.jp
For Japanese-language inquiries, you may also reach us at: https://cloudon.jp
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide a more prominent notice (such as an in-app notification or email). We encourage you to review this policy periodically.
Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.
This Privacy Policy is written in English. In the event of any conflict between the English version and any translation, the English version shall prevail.