Guides

Watch how it works, step by step

Animated walkthroughs for setting up and managing your CloudOn eSIM. Every step plays at its own pace — swipe the phone, or pick a step, to jump straight to the part you need.

Direct install from the CloudOn app

Buy a plan and install your eSIM without scanning a QR code — the app hands it straight to your phone. This walkthrough follows a 1 GB Japan plan from the home screen to a working connection.

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Step 1 of 16

Open the CloudOn app

Tap the CloudOn icon on your home screen to get started.

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Manual install with an activation code

No QR code to scan? Install the eSIM by hand instead: copy the SM-DP+ address and activation code out of CloudOn and into your iPhone's eSIM setup. This walkthrough follows the whole flow, switching between Settings and the app.

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Step 1 of 15

Open Settings

From your home screen, tap the Settings app.

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Install with a QR code

The quickest route when you can show the QR code on another screen — scan it straight from your iPhone's eSIM setup. This walkthrough covers the whole flow, from Settings to a working line.

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Step 1 of 10

Open Settings

From your home screen, tap the Settings app.

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Rename your eSIM

Give the line a name you will recognise. Handy once you have more than one eSIM installed and the default labels all look alike.

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Step 1 of 6

Open Settings

From your home screen, tap the Settings app.

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Turn on data roaming

Your eSIM needs roaming switched on to connect abroad. Do this once you have landed — it is the step people most often miss.

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Step 1 of 5

Open Settings

From your home screen, tap the Settings app.

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Ready to get connected?

Pick a destination, buy a plan, and install your eSIM in a couple of minutes.

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